Thank you for visiting and shopping at IncenseCrafting (ICS.com). The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Shipment cost |
| FedEx Standard | 3-5 business days | Free |
| FedEx Two Days | 2 business days | $12.95 |
| FedEx Overnight * | 1-2 business days | $19.95 |
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Incense Crafting ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Incense Crafting is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Incense Crafting is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Europe
Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Uzbekistan
Delivery charge $11
Estimated Delivery Time 10-20 days
These delivery time frames include the processing of your order by our warehouse team and the time it takes for our delivery partners to get your order to you.
Asia Pacific
Bangladesh, Brunei, China, Cook Islands, Fiji, Guam, Hong Kong, Indonesia, Japan, Macau, Malaysia, Marshall Islands, Nepal, New Caledonia, Pakistan, Papua New Guinea, Philippines, Samoa, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Vanuatu
Delivery Charge $14
Estimated Delivery Time 15–30 days
Rest of World
Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Barbados, Belize, Bermuda, Bolivia, Botswana, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Ecuador, Egypt, El Salvador, French Guiana, Guadeloupe, Guatemala, Haiti, Honduras, Israel, Jamaica, Kazakhstan, Kenya, Lebanon, Libya, Maldives, Martinique, Mauritius, Monaco, Montserrat, Morocco, Nicaragua, Oman, Panama, Paraguay, Peru, Qatar, Saudi Arabia, Senegal, Seychelles, South Africa, Saint Kitts and Nevis, Saint Lucia, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Timor-Leste, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uganda, United Arab Emirates, Uruguay, US Virgin Islands, Venezuela
Delivery Charge $19
Estimated Delivery Time 15–30 days
These delivery time frames include the processing of your order by our warehouse team and the time it takes for our delivery partners to get your order to you.